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Person-Centered Care Can Help Prevent Elder Abuse

With the rising numbers of people over 65, more help will be needed

By Laura Mosqueda, M.D. and SCAN Foundation

(Editor’s Note: This article is part of Next Avenue’s 2015 Influencers in Aging project honoring 50 people changing how we age and think about aging.)

Recently I saw an 84-year-old woman whom we diagnosed, at the Keck School of Medicine, with moderately advanced Alzheimer’s disease. “I would love to have my mother move into my home,” my patient’s daughter said upon hearing the diagnosis. Her mother was no longer safe to be living alone.

I have heard this said by many well-meaning adult children wanting to care for their aging parents. While this is a lovely reaction to hear, I have learned that there are questions to ask of both a practical and emotional nature in order to help my patients and families make a decision that is best for them.

In this particular case, we organized a family conference to discuss the options. Often we have months, if not years, to plan for an eventual change in a living situation, but this was not one of those times.

A More Complicated Story

Once I sat down with the entire family, I learned that the mother and daughter had a history of a contentious relationship. It was the 20-year-old granddaughter who pointed out that her mother and grandmother continue to have bad feelings towards each other over a private family incident that occurred decades before. These feelings have remained close to the surface and reappear with minimal prodding.

Clearly, caregiving for her mother who was now exhibiting problematic behavior was going to be difficult for the daughter to do without losing control of her emotions. The risk of abuse was evident and we recommended against a shared living arrangement.

In this case, we were able to find an alternative living situation that was satisfactory for all involved and the daughter could continue to visit regularly without taking on the role of daily caregiver. It is possible that we prevented the evolution of an abusive situation.

Unfortunately, not every family has alternatives. This may be due to lack of finances, lack of good quality options or challenging family dynamics.

New Health Workers Needed

Our society has a looming crisis: The percentage of the population older than 85 is growing at an exponential rate and we cannot meet their needs with the small number of adequately trained professionals.


Even those in the health professions have much to learn in the area of geriatrics, and it is my goal to help usher in a new generation of health professionals, including physicians, physician assistants, nurses, pharmacists, social workers and others who will know how to provide excellent care to older adults and understand that, in a sense, the family becomes our patient as well.

Instead of thinking of our patients as a collection of ailing body parts, we must embrace a more holistic philosophy of care. In a team-based care model, providers from many disciplines work together to create a comprehensive health care strategy that is based on the patient’s goals and wishes.

Putting the Patient First

This approach of “person-centered care” means that the patient’s values and preferences are elicited and then used to guide all aspects of his or her health care. It is a dynamic process, since someone’s goals may develop and a treatment that may support that person's values at one period of time may no longer do so at a later point.

For example, a 75-year-old person with brain cancer may want a trial of aggressive treatment for a while and then decide the treatment is no longer warranted. Utilizing this approach empowers the patient to be the team leader and helps the health care team tailor a plan that is congruent with the patient’s values and preferences.

Asking tough questions, wholeheartedly listening to the answers and involving families in a thoughtful way are hallmarks of person-centered care that will help avoid abusive situations, as well as promote better quality of life.

Teaching the next generation of health care professionals these principles and techniques, along with a move toward interdisciplinary education at early stages in our careers, should help us do a better job in caring for those who cared for us.


Laura Mosqueda, M.D. While serving as an associate dean at the University of California, Irvine School of Medicine, Dr. Laura Mosqueda co-founded the nation’s first Elder Abuse Forensic Center. Its goal is improved prosecution of elder abuse cases through cooperation among police, doctors and others who encounter the problem. Today, Mosqueda serves as co-director of the National Center on Elder Abuse, a federal resource where professionals and the public can go for statistics, reports, and information on signs of abuse and neglect. In 2014, she was named chair of the Department of Family Medicine and Professor of Family Medicine and Geriatrics at the Keck School of Medicine at the University of Southern California. A popular speaker on elder abuse and geriatrics, Mosqueda advocates training for law enforcement, social workers and others who work with the elderly to spot abuse. She also works with Adult Protective Services to help investigate possible cases of abuse or neglect. Read More
By SCAN Foundation
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