Social Security Horror Stories
Alarming clawback letters, erroneous benefits calculations and overworked and undertrained call-center workers leave many retirees fuming
Here's a shocking fact about Social Security: It often makes huge mistakes in calculating our Social Security benefits. Even worse, it can take years for the agency to discover its own mistakes.
But once this happens, the bureaucracy offers no apology, shows no remorse. Instead, its computers start firing off menacing clawback letters demanding immediate repayment under threat of recouping their mistakes by taking the money out of workers' future benefits.
If you don't repay, your Social Security checks stop coming, just as threatened.
We've seen how doggedly Social Security works to recover overpayments. But does it work as hard to find underpayments?
These clawback demand letters can arrive literally 20 years after you began receiving benefits. They can demand repayment of a few hundred dollars or many thousands of dollars. We've heard from people who were told they must repay as much as $300,000.
No Explanations, Just Threats
The clawback letters are hard as nails and as cold as ice. There is no "we're sorry." Indeed, there is no information whatsoever as to the specific mistake and its cause. The letters simply say: You were overpaid, and you must repay $X by date Y.
But with no information whatsoever about the alleged mistake, how does one know if the mistake is not, itself, a mistake? Moreover, mistakes can happen in both directions. We've seen how doggedly Social Security works to recover overpayments. But does it work as hard to find underpayments? Indeed, how do any of us know we are receiving the correct amount in our monthly check?
In 2018, Social Security's own Inspector General reported that the system had defrauded some 13 million widows and widowers out of $132 million. The Inspector General instructed the agency to identify its victims and pay them what was owed. To date, not a single defrauded widow or widower has received a penny.
"I am 73 and had a heart attack with triple bypass done. I don't want to lose my house!"
"In May 2021 I received a letter from Social Secretary stating I owe $88,734 because I was not entitled to my husband's benefits because I collect a pension. I went through all the process with the SS office, brought in all documents that were needed by them and nothing was ever told to me by them that I was not able to collect. I filed an appeal but never heard from them until now.
"I am 73 and had a heart attack with triple bypass done. I don't want to lose my house! I have all the documents since this began almost two years ago. With COVID they never would get back to me and offices were always closed. Now they are threatening me. Please help!"
More Like Social Insecurity
As our growing list of horror stories shows, Ruth is far from alone. Our most vulnerable older adults are being harassed and threatened by Social Security, after relying on this agency to calculate their well-deserved benefits.
Six weeks back, we asked Social Security's Chicago office to tell us how much money they are trying to get back, and how many individuals are receiving these letters. They have yet to respond, apart from saying, "We're working on it."
The answer to the scope of this problem may be found tucked away in Social Security's annual trustees report. Its balance sheet includes a shocking $8.6 billion in receivables that "consists mainly of money due to SSA from SS and disability beneficiaries who received benefits in excess of their entitlement."
Call for Help that Never Comes
Yes, they're trying to collect $8.6 billion in overpayments. If you divide that by what may be the average clawback amount, roughly $10,000, it suggests that about 800,000 of our most vulnerable citizens — including retirees, disabled workers, young children, disabled children, widows and widowers, divorced spouses and elderly parents — will be bullied into paying for Social Security's mistakes.
When these clawback letters arrive, people naturally call Social Security. This can mean they will sit for hours on hold, only to have a phone representative eventually say they have no idea what happened. They literally cannot explain the specific mistake they made to cause this repayment demand.
Generally, folks are told they can appeal the clawback, but it's hard to prepare an appeal when you don't know the "crime." Also, clawback waivers appear to be based on your having no other means of support. Even then, Social Security may only waive a portion of the clawback.
We have noticed that many issues arise from a miscalculation of the Windfall Elimination Provision, or WEP, which reduces Social Security benefits for people with "non-covered pensions" (typically government employees), but also qualify for Social Security benefits based on other jobs that were covered by Social Security.
Pay for Mom's Mistake
But then there's this:
"My son, who is now 25, has Social Security after him for a disability claim made by my ex-wife 20 years ago. (He was, of course, age 5 at the time!) They claim he must repay the $5,000 that was paid out to her. They are being aggressive in the pursuit. Is there anything he can do?"
Frankly, we have never heard of such an egregious abuse of power. It's time for everyone in government, starting with the President, the chief trustee of Social Security, Treasury Secretary Janet Yellen, members of Congress and Social Security's Acting Commissioner, Kilolo Kijakazi, to sit down and fix this mess. For these older adults, time is truly money.
A Font of Frustration
We are outraged by the stories we receive each week about Social Security's delinquency. In response, we are now collecting Social Security horror stories. Here are but a few of the most outrageous — edited for brevity since most are long and heartbreaking pleas for help.
—L.J.K. & T.S.
A $30,000 Mistake
"I'm writing on behalf of my mother-in-law, Lois. She's the sweetest person you'll ever meet. . . At the time of her husband's death in 2017, she went to her local Social Security office to inform them of his death. Six months later she started receiving a monthly check which lasted about 18 months. In 2020, she was informed that she owed over $30,000 to Social Security for benefits she should not have received. She has filed multiple appeals, and to date has not received any communication from SSA."
Browbeating a Retired Teacher
"As a retired teacher in Illinois, my own SS benefits from 24 years of working outside education and paying SS are negated due to a windfall law. But I would still qualify for my husband's benefits or part of them. When I retired, I sent in all the required paperwork and received a very small benefit, barely enough to cover my Medicare premiums.
"Now, SS says I shouldn't have gotten those benefits and that they don't have correct information from my teacher's retirement fund. I tried to call SSA. After 10 minutes on hold, it would disconnect. I called 10 times. So I tried to make an appointment at the local office. Same disconnect. Concerned by the repeated threatening letters, I paid the repayment the end of December.
"Now I am getting more threatening letters demanding certified evidence of my teacher pension. I finally got through to the SSA two weeks ago, and the woman I talked to was screaming at me that I have to do what the new letter (actually I've gotten two) demands. I still can't get through to the local office."
Paid Twice and Still Harassed
"Social Security in September 2022 (sent a letter) stating that I owed $2,500 for Medicare payments from 2020 to 2021. . . . They said it was their mistake, but Social Security had to fix it. They told me to call them back at the end of the month, which I did. When I called, they claimed they had no records of me coming in. I went back again to SS, and they told me the first lady did the wrong paperwork, and they had me fill out an appeal, which I did.
"I call each month to check on this and they keep telling me that Social Security hasn't looked at it yet. This is going on the sixth month. All they say is that they are too busy and understaffed. Can you please help me get back the $2,500 that they took from me again (they took my Social Security money in November and December 2022). They have been paid twice for this!"